Ombudsman Description

The Long-Term Ombudsman Service is the only federal and state mandated program to advocate for the 30,000 Orange County residents in 1,000 nursing and residential care facilities for the elderly. Ombudsmen work to resolve problems and concerns of individual residents by creating a presence through regular unannounced visits, monitoring conditions and care, and providing a voice for those unable to speak for themselves.

Ombudsmen receive and investigate an average of 3,000 complaints per year; these run the gamut of issues from complaints about cold food to alleged sexual abuse. Our Ombudsman program is the mandated reporting agency for any suspected abuse that occurs in licensed long-term care facilities.